We're currently seeking a confident part time Client Support person to join our team...
Join it'seeze Web Design Colchester
Confident Part Time Client Support person required...
Based in our Colchester office Initially (and then remotely) to work 2 - 3 three days per week (hours tbc) but with the flexibility to add further days as the business develops.
Client Support person
The role is telephone based and requires you to make follow up telephone calls to existing clients, following a website review. Your goal is to make sure that our clients are happy with their website and the service that they are receiving from it’seeze Colchester & Ipswich. As an experienced client-facing adminstrator, you should be extremely organised and be able to demonstrate, at interview, examples of scenarios where you have used your organisational skills successfully.
Promote other services to our clients including:
Website Re-Design
Website Upgrades
SEO Services
Graphic Design Services
Social Media Marketing Services
Blogging Packages
You will also be required to update clients via email if we have not been able to speak with them and respond if there are issues or feedback. Therefore, a good command of English and the written word is essential.
You will also be required to update and maintain our client database (currently Pipedrive) with new activities and to set future tasks to follow up. Pipdrive training given but experience with CRM systems is preferred.
You will be required to make amendments to client’s websites on request, via email or telephone and confirm when done (full training will be given) You will be required to learn this system quickly and be able to implement amendments accurately with an eye on maintaining quality. View an introduction to our CMS here: www.youtube.com
You will need to demonstrate outstanding organisational skills, be confident on the telephone, be well spoken and be able to show flexibility, in order to manage ever changing priorities. You will have an excellent telephone manner and be able to build rapport with clients over the telephone. You will have the ability to understand the client’s needs and ask the correct questions to find out if they have issues and need additional assistance.
A little about it’seeze Web Design Colchester
It’seeze Colchester & Ipswich are a dynamic forward thinking company, established in Colchester for over 11 years who provide professional web design and management services mainly to SME’s locally. Our client base of over 420 clients range from one man bands to larger companies employing 15 – 40 people. Our portfolio of clients spreads across every sector from plumbers to manufactures, Restaurants, Hairdressers, Double Glazing firms, Butchers and many more. View our portfolio here.
Our websites are based around a unique (easy to use) CMS (Content Management System) so clients can access and control their website content from any location with an internet connection. Once designed our clients also receive on-going support from their local consultant (based in Colchester) and typically clients will receive a follow up call every 2 - 3 months.
In the first instance please forward your CV via the form below
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